We do high quality, safe and ethical research
This principle is about ensuring we and our teams always meet high professional standards for user research.
It means that we are experts in the methods we regularly use, as well as experimenting with new and innovative methods, approaches, and ways of working. Our work always meets ethical and data protection standards, and we always consider the impact of our research on our users, our teams, and on ourselves.
How you know you're meeting this principle
As a user researcher at DfE, you’ll know you’re successfully doing this because:
- Your user research meets the Service Standard (even if your project isn’t assessed)
- You use a range of research methods and approaches, and understand where and when to apply them
- You have a clear understanding of the legal, ethical and safety risks and implications of your research, and always work within our standards and guidelines
- You look after your own and your team’s wellbeing, and plan how to keep physically and mentally safe throughout your research
- You are alert to any risks, burdens or stresses that your research may present to your users, and always plan how to avoid or mitigate them
- You always manage your participant data in a UK GDPR-compliant way
How we support you
Right now, we help you to meet this principle with:
- DfE user research professional standards
- The 'Apply the Service Standard in DfE' manual
- Access to some specialist UR software and tools
- Survey champions for support and assurance of survey design
- A library of example research methods and outputs
- Guidance about ethical research and safeguarding
- Ethics advisory group
- Guidance and templates for user researchers to manage data ethically and under UK GDPR law
In the future (see our profession roadmap), we want to have:
- Further ethics guidance
- Full guidance on conducting safe research
- Access to peer support and guidance, and a peer review framework and tools
- Psychological safety and researcher self-care framework
- Access to a full range of specialist UR software, tools and services
Discuss our principles
Give feedback or suggest changes to this principle by using the 'give us feedback' link at the top of this page.