User feedback forms on services (exit surveys)
Every DfE service or product in private beta, public beta or live must allow users to give feedback, so your team collects the right metrics and users can tell you what they think of your service.
Product managers are responsible for ensuring that a feedback route is in place, that the correct metrics are gathered for your service, and that data is analysed and reviewed (by a business, data or performance analyst).
They are also responsible for sharing the qualitative data gathered with you, as a source of insight into users' opinions of your service.